Cleveland County Water (CCW) is seeking qualified applicants for the full-time, on-site position of Customer Service Representative. This position performs administrative support work receiving and processing customer utility payments, preparing disconnect and reconnect lists, entering data into computer system, and assisting the public.
Responsibilities Include:
Receive and process payments for utility bills; balances daily cash drawer and verifies accuracy
Receive and process applications for new service and water service tap requests
Answer telephone; receives and responds to customer inquiries or complaints regarding utility bills in person or via telephone
Call in locates and maintenance calls; processes work orders
Receive and process incoming and outgoing mail
Enter a variety of data into computer system
Prepare service disconnect and reconnect lists
Perform other related work as apparent or assigned
Qualifications:
High school diploma or GED equivalent
Experience in customer service or collections operations preferred
Experience working with the public preferred
Bilingual English/Spanish preferred
Possession of a valid driver’s license in the State of North Carolina
CCW offers competitive salaries and excellent benefits including but not limited to health, dental & vision insurance, 401K contribution, local government retirement system participation, and longevity pay.
All interested applicants must complete and return a CCW application which can be completed or printed from our website at www.clevelandcountywater.com. Printed applications can be emailed to [email protected] or mailed to:
Cleveland County Water Attn: Human Resources Manager PO Box 8 Shelby, NC 28151
Position open until filled.
Cleveland County Water is an Equal Opportunity Employer.
