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Utility Billing Representative

Cleveland County Water (CCW) is a Sanitary District located in Cleveland County, NC.  CCW is currently seeking qualified applicants for the position of Customer Service Representative.  CCW serves public water supply to a population of 60,000 and has over 22,000 active accounts.

The Utility Billing Representative position is responsible for generating and printing utility bills, closing customer accounts and generating final bills, establishing, updating, transferring, and finalizing customer accounts, applying customer deposits, and generating customer deposit refund checks.  The position will adjust customer accounts, answers telephone; receives and responds to customer inquiries and complaints regarding utility bills in person or via telephone, imports meter readings and checks reports for abnormal water usage, applies charges to customer accounts for tampering, reviews billing reports.  Generates charges to customer accounts for backflow testing and other charges, enters a variety of data into computer system, and performs other related work as apparent or assigned.

Qualifications require education and experience equivalent to graduation with a high school diploma or GED equivalent with moderate experience in public utility billing, accounts receivable, or equivalent combination of education and experience.  General knowledge of utility billing terminology, methods, procedures, and equipment; general knowledge of clerical and accounting terminology, methods, and procedures; general knowledge of standard office procedures and practices; general knowledge in the use of standard office equipment and associated software; ability to understand and follow oral and written directions; ability to follow detailed work procedures; ability to communicate effectively in oral and written form; ability to make arithmetic computations; ability to establish and maintain effective working relationships with associates and the general public.  Possession of a valid driver’s license in the State of North Carolina.

Cleveland County Water offers competitive salaries and excellent benefits including but not limited to health, dental & vision insurance, 401K contribution, local government retirement system participation, and longevity pay.

All interested applicants must complete and return a CCW application which can be obtained from our website at www.clevelandcountywater.com.  Applications can be emailed to [email protected] or mailed as follows:

Cleveland County Water
Attn: Customer Services Director
PO Box 788
Lawndale, NC 28090. 

Position open until filled.

Cleveland County Water is an Equal Opportunity Employer.

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