Customer Service

Here to serve you

Cleveland County Water provides services that can be handled online or over the phone.All services and assistance can be easily taken care of by contacting Cleveland County Water.Our employees are ready to take care of all your water service needs.

What can we do over the phone or in-person?
Customer Service Assistance
Start/Stop/Move Service
Billing Questions
Water Usage Analysis
… And More

What can we do online?
Start/Stop/Move CLICK HERE
Ways to Pay CLICK HERE
Pay Your Bill CLICK HERE
Check Current Rates and Fees CLICK HERE

We offer automated payments through a third party provider called Global. The link can be found on our website or you may pay over the phone by calling the Global number at 1-704-734-9310. You must have your account number ready when calling for faster service. Service fees from Global do apply and Cleveland County Water does not receive any portion of the applicable service fees.

Anyone needing to obtain a new water tap must visit our office during normal business hours to receive the appropriate information. Please call us before you come so that we can review with you the information you need to bring.