Ways to Pay
What works best for you
Cleveland County water offers a variety of ways for customers to pay their water bill. On this page, you will find the different methods of payment available, and if they incur any convenience fees or are free of any additional fees.
PLEASE NOTE: Cleveland County Water does NOT receive any portion
of the convenience fees.
Bank Draft |
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| You may sign up for Bank Draft by completing the Form on our website. A Bank Draft Form is also available on the back of your monthly bill. Once completed, mail the form to our office or drop it off in person. Make sure you include a voided check with the form. We draft all accounts once a month, normally on or around the 9th. Click Here for Bank Authorization Form |
| Payment Source eCheck |
| Payment Frequency Recurring |
| Fees None |
Pay By Mail |
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| Please mail your check or money order payments along with the remittance slip from your monthly bill to: Cleveland County Water PO Box 8 Shelby, NC 28151 Please make sure to include your Cleveland County water account number on your check. Please note: To avoid late fees, please allow enough time for your payment to get to us. We need to receive and process your payment before the end of the day on the date it is due. If you don't think your payment will be mailed to us in time, please use one of our other payment methods. |
| Payment Source Check or Money Order |
| Payment Frequency One-time |
| Fees Cost of Postage |
On our Website |
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| By visiting the Cleveland County Water website, you can access a link to our third party payment provider, Elavon. Through Elavon, you can make a one-time payment using a Debit or Credit Card. This service is available 24 hours a day, 7 days a week. Please have your account number available. Click Here for Payments |
| Payment Source Debit or Credit Card |
| Payment Frequency One-time |
| Fees 2.65 % and a $0.25 convenience fee for Visa, MasterCard and Discover American Express is not accepted |
Pay by Phone |
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| Call 888-601-3016 to reach our third party payment provider, Elavon. You can make a payment using the Elavon automated phone system 24 hours a day. Please have your account number available when you call. |
| Payment Source Debit or Credit Card |
| Payment Frequency One-time |
| Fees 2.65% and a $0.25 convenience fee for Visa, MasterCard and Discover American Express is not accepted |
Pay in Person |
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| Cleveland County Water accepts payments in person at our office located at: 715 Polkville Road Shelby, NC 28150 Please bring the remittance slip from your monthly bill to the office if you choose to pay in person. Office hours are 8:00 am to 5:00 pm Monday through Friday. |
| Payment Source Cash, Check, Money Orders, Visa, MasterCard and Discover American Express is not Accepted |
| Payment Frequency One-time |
| Fees None |
After Hours Drop Box |
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| For your convenience, we offer a Drop Box outside our office for use 24 hours a day, 7 days a week. This is especially convenient to use in the evenings or on weekends when our office is closed. For your complete safety, we recommend not placing cash in the Drop Box. If you prefer to pay in cash, please pay in person during regular office hours. |
| Payment Source Check or Money Order |
| Payment Frequency One-time |
| Fees None |
Using Doxo.com could delay your online payments |
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| Customers should be aware that the online payment provider doxo.com is not affiliated with Cleveland County Water. Using payment companies not affiliated with Cleveland County Water could delay your payment, and you could incur additional fees. Customer should only use the methods of payment listed on our Ways to Pay section at www.clevelandcountywater.com. Elavon is our official online payment partner. If you have any questions or concerns, please call our office at (704) 538-9033. |